SunTrust Sucks Customer Reviews and Feedback
SunTrust Banks, Inc. is an American bank holding company with SunTrust Bank as its largest subsidiary and assets of US$199 billion as of March 31, 2018. The bank's most direct corporate parent was established in 1891 in Atlanta, where it was headquartered. As of September 2016, SunTrust Bank operated 1,400 bank branches and 2,160 ATMs across 11 southeastern states and Washington, D.C. The bank's primary businesses included deposits, lending, credit cards, and trust and investment services. Through its various subsidiaries, the company provided corporate and investment banking, capital market services, mortgage banking, and wealth management — with nearly 24,000 employees. In 2013, it was ordered to pay $1.5 billion "to resolve claims of shoddy mortgage lending, servicing and foreclosure practices," and it reached a preliminary $968 Million settlement with the US government in 2014. In February 2019, SunTrust Banks announced its pending purchase by BB&T for $28 billion in an all-stock deal, creating the sixth-largest U.S. lender, being the biggest bank deal since the 2007-2008 financial crisis. On December 6, 2019, the merger between BB&T and SunTrust closed, forming Trust Financial Corporation. The two banks continue to operate separately while merging their operating systems.
A disappointed customer left this in a review, "Over a month ago Suntrust closed my account and still hasn’t given a reason. I was promised my $8000 by last Friday and nothing. I called today and they didn’t know why or how long it would take. They have no idea when or if they will give me my money. Meanwhile, they are making interest on it. I have written to the securities and exchange commission today but hopefully, they can help. Avoid this bank and BB&T since they are now one."
Current Employee - Universal Banker says"Overwork, small turn out. Employees treated like robots. Bad culture"
Former Employee - Personal Banker says"Push sales unethical cut throat"
Former Employee - Vice President, Group Director says"Management lends a blind to the toxic culture"
Former Employee - Universal Banker says"Verbal abuse from clients Branch managers often lock themselves in their offices Area manager was no where to be found when without a supervisor Hyper competitive with no regards for employees mental health"
Former Employee - Portfolio Manager says"It's your typical large corporate entity that feigns interest in it's people, but everyone above you pretty much only cares about their salary, bonus, and maintaining employment. Saw our group go through a reorg every 2-3 yrs until I finally got ReducedInForce when I have a 9 month old first born at home. Got luckier that I ever deserved and landed at a small firm in the same industry that runs circles around the big boys from a performance stand-point. So happy it happened when it did; and hoping and praying that many if not most of those the get RIF'd in the current merger are as lucky as I was."
Current Employee - Officer says"No productive career coaching, advancement opportunity, which leads to minimal raises. No consistency in training or documentation so it's impossible to be the best"
Former Employee - Data Analytics says"Slow as a snail, all processes and people are slow there, no coffee in their break rooms , technology is pathec and very high degree of office politics"
Current Employee - Consumer Lending Representative says"long term employees taken for granted"
Former Employee - Personal Banker says"They got rid of all of the long term employees"
Current Employee - Anonymous Employee says"Salary is too low and stress is more"
Business Care Representative (Former Employee) says"You get paid to be verbally abused. And you have to take it and still perform like a robot of sorts. Don't take a job here unless your conditioned to be put down and made feel like your never doing good enough. As if the customers words weren't enough to make one feel that way. The constant overly concerned critique of your every move will definitely make you feel that way.Co workers and payThe job"
Systems Procedures Analyst/Project Coordinator (Former Employee) says"It's not what you know, its who know to promotion...unprofessional people work for this bank. People work there with no expense or education, they get hired because their relatives or friends bring them in the bank even they don't know anything about banking...hire on bilingual people, this is America first language is English."
Mortgage Specialist (Former Employee) says"I'm glad i left. They don't pay you enough for what you do, very stressful and very high volume phone calls. When you leave the company, they take away whatever they matched for 401k and steal your vacation if you leave and youll owe themThey cheat your vacation and 401k, and don't care"
Mortgage Client Services Specialist (Former Employee) says"I absolutely hated the place the managers are rude and unprofessional. and they dont assist you in growth in the company. you definitely dont want to work in the mortgage department. worst manger and coaches ever."
Report Writer (Former Employee) says"I would not recommend anyone working for Suntrust. It's a very cut throat environment. Very unfriendly; they do not live up to their objective goals. I had a very inexperience manager; who was very racist and discriminatory. She showed favoritism to her white team members opposed to her black or Indian team members.Downtown commute; pay for parking. Discrimination."
Banker (Former Employee) says"Management is terrible. They pretend to care about the client, but only want you to become a pushy salesman. Been in financial services for 20 years and can say this is the worst company I ever worked.No redeeming qualitiesPushy and gross sales practices."
Universal Banker (Former Employee) says"Gave it one star because I could’ve give it none. Terrible management. They don’t listen to you, pay is awful, too much stress. SunTrust cares more about selling products then really helping customers"
Teller lll (Current Employee) says"We were often there 3 to 4 hours after we closed.. a hour or 2 before we opened to make up for the lack of staff in our location. The location wax a HEAVY traffic area. Not to mention we had mice running over the building."
Assistant branch manager (Current Employee) says"Bad company to work for... Cares nothing about the employees. Company cares more about getting numbers than the clients or employees. The pay is decent but not enough for the things you have to go through with!"
Branch Manager (Former Employee) says"SunTrust Bank is still with the equipments and process that was in the 1980s ! Not just in regards to equipment but also their process and the employee relationship!"
Client Service Representative (Former Employee) says"bad management no opportunity to move up. favorites. suntrust as a bank is very behind, too many basic issues to resolve at call center.bad managementshort breaks and lunch"
Teller 2 (Former Employee) says"This job asks you to work long hours, do things outside of your job description, and pushes you beyond your limits. I was there 2 years and after transferring to the Dunkirk branch from Prince Frederick branch for full time hours, I experienced less than desirable work conditions. At one point there were only 2 people in the entire branch working. Me running the entire teller side and another woman running the desk side. Customers can be mean if you haven't worked there since its opened so they don't trust you, and the get impatient waiting forever to deposit a check."
Professional Teller III (Former Employee) says"Terrible experience the company couldn't keep employees too many client complaints not enough staff for the amount of business that was walking through the door too many complaints about the company"
Universal Banker & Teller II (Former Employee) says"Commitment To Team Is Terrible. Company will always put it self first above all others. Will work you like a slave with no lunches. And management is terrified so they scare their underlings as well."
Bilingual Wire Specialist II (Former Employee) says"This bank was not in a positive situation when I was hired. In several company wide meetings held each week, so many disgruntled employees expressed negative concerns and frustration at these concerns not being resolved. I felt the problems had been ongoing for several years and that I decided not to continue with the company for this reason."
Project Manager/Coordinator (Former Employee) says"The time I worked for SunTrust was not a good experience, I was not respected for my skills, and experienced racial prejudice from some of my management team. The Project had a lot of turnover, and the management did not have a clear process for delivery. I found that management was not sure what to do about the potential fit for new hires, and was really scattered and dysfunctional with the requirements for delivery."
Client Services Specialist (Former Employee) says"Worked at Suntrust for a year and a half. The culture wasn't great. Hopefully things improve since they merged with BB&T bank. BB&T bank was a great company to work for."
Business Care (Current Employee) says"Most departments in Suntrust allow you to make up for time not on the clock throughout that week. Example, like doctor appointment, childs afterschool event or illness emergency. Many that work here who have been in a car accident or gone to the the hospital for an emergency come back and are treated like liars. A doctors note does not excuse you so you don't even need to obtain one. Time can not be made up and it affects your attendance and occurrences which is the number one reason for loss of employees in work area. Suntrust would rather hire and train a full new staff every 3 months than try to retain the fully trained staff they have due to attendance. Our new hires become unhappy within a month of being on the floor as they realize what they have gotten into and how unhappy everyone is. For months at a time staff has no management and maybe one coach if we are lucky. Our area is supposed to have 2 managers and 2-3 coaches but no one, not even at a higher pay wants to stay. It is truly sad to see how Suntrust has changed in a such a negative way and how poorly great fully train staff is treated and regarded.being off 2 daysattendance/tardy policy, lunches that are 5 min over allotted time frame affect your attendance, bathroom breaks affect availability, make up time for emergencies only when Suntrust allows, 1 emergency day uses your vacation time per quarter."
Branch Manager, Assistant Vice President (Former Employee) says"I would not work for this company everything is half backwards not to mention there is not proper consistent policy and procedures. Management does not care for you they only care about numbers not about the overwhelming position they put you in based on location, teammates and past management. Health insurance sucks I never paid so much for a family of three in all the years I worked. Turn over is crazy everyone leaves.Gave me more management experience and experience on how to handle difficult peopleEverything else"
Fraud Specialist Account Security and Claims (Former Employee) says"Very rigid rules and one horrible and unprofessional, rude, aggressive supervisor in fraud that they wont reprimand or fire. Back to back calls!! No time to breathe. No supervisor line to call for help even when its really important. When you see your supervisor walking around chit chatting with another supervisor and politely say you need help, she loudly says "put in the group chat" which she is not looking at when you ask for help in that chat again, everyone is way too busy to help so you figure it out yourself or place client on hold as you try to research. If you report someone doing something majorly wrong that hurts the client, it then puts a target on you for some reason and your days are then made miserable by your boss. Strict attendance policy but they dont update you on how many lates you have until it's about the last straw. Many rules on compliance which is why you need a supportive, helpful supervisor.Known bank name in the industry, ATM on site, nice trainersManagement, Strict Rules, Attendance Policy and lack of notifications, Cruel Rigid Supervisor, Low Pay, Back to Back Calls"
Soon to be former suntrust customer says"19 year account holder ,no one cares in the outfit. Have had several major account issues over the years .To the tone of (well it is not our company policy to do this or that ) So basically your screwed .Sorry about your luck. We are so big we don\'t care or need you. Have a nice day."
Chris Saxon says"SunTrust intentionally makes monetary moves in your account to create potential for overdrafts to enable them to charge a fee. I made a deposit and their system put it in twice. I noticed and immediately called them. It was 2 days later they corrected the error and then 5 days after that removed the original legitimate deposit just before my house payment and truck payment posted leaving a balance far less than accurate. I again called immediately and had some choice words. The next day the deposit I had made was once again credited to my account thankfully before my house payment and truck payment posted, but it was only because I called then it on in. Otherwise they would've allowed both to post and charged me a fee for each payment I had made."
DAGIM SEYOUM says"SunTrust is the worst bank ever. I have accounts with them for more than 20 years since before they were SunTrust. I did run into some rough financial times due to a divorce. But I have recovered since. I am a home owner once again. I am a federal employee with a steady income. I applied for a credit card and they denied me. CapitalOne approved me with a much larger credit limit than I was hoping for. I decided to close my savings/Checking account at SunTrust and opened a checking account with CapitalOne. I haven't closed my SunTrust account yet. I don't know if I am just a small fish for SunTrust but I am definitely feeling the love at CapitalOne. I plan on closing my account at SunTrust in 2021 and never do any kind of business with them anymore."
Bobby Owen says"I make over 500k a year I have 80% equity in my home with a credit score of 800 plus and they denied me a heloc. So insulting they are stupid"
Devan R. says"As most of them say, bank ANYWHERE else. Opened the account online because of my work schedule. I only opened the account to have access to mobile deposit. Opened the account.... enroll in online banking.... account doesn't exist. Call the service center, speak with two different agents. Neither understood english enough to help and kept using the same prompts that made no sense as a response to my question, thus the statement they didn't speak enough english to help. One says call back in 3 days. So on day 3 I call and get someone who says yeah I see your checking and savings and I'll attach it to your online account. Great... I figure its a bank this part is over now its just money going in and out and I can deal with them. Then we get to today. I go to deposit my payroll check. The screen states deposits made before 9pm with be available the next day I make the deposit, then I get an email, sorry there is a hold on your check until 12/01. Mind you I wasn't given any notice of this. So I call two of the local branches where they says sucks to suck nothing you can do about it. So here I am not being able to access any of my paycheck for the next 11 days. I will close this account the absolute first second I can. This sham of a company should be sued five times over and shut down. Shady business."
ShellyaroundtheWorld says"Why the f*** do they have different lines when you call them? Usually they just put you through to a representative and sometimes they want your SSN BEFORE anything else. What the hell is that supposed to be for?! Why would I give their answering machine my freaking SSN if they don’t even know why I’m calling and there is no real person involved?! This is ridiculous. Also, the app glitches a lot, they stop many payments just randomly (algorithm sucks) even if it’s amazon or something, Zelle in the Suntrust app doesn’t want to send money 70% of the time, it’s ridiculous. I wish I was with Bank of America even though they charge you and suntrust doesn’t."
Marc says"As an International customer it is actually painful dealing with these clowns and muppets. They block your card/account willy nilly claiming fraud protection. They refuse to call my number as it’s international so if they did then they could so easily confirm that the transactions were attempted by me. Serious call charges to call them. Biggest bunch of cock wobbles going. LET’S SEE IF THEY HAVE THE BALLS TO SORT THIS OUT"
Cliff Friedland says"In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance. I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another. Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing. I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers. Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist."
Meh J says"After they closed my account for no reason! Because they want me to come into a branch which the nearest is in a whole different state! They sent me an empty check for my account funds and I lost nearly 200$! Con artists and scammers!"
Jennifer says"Illegal debt collection practices. Do not bank with suntrust."
Haley Sexton says"Everytime I call Suntrust's customer service line I am always directed to the same woman with the same tone of voice. She has a thick accent that you cannot understand, she repeats herself over and over after you tell her that you do not understand. I am seeking to switch banks due to the fact that this woman has not been able to help me on countless attempts. I have asked to speak to another team mate before and the other representatives have been so fantastic and asked why the other teammate was unable to complete such simple requests. I wish had this woman's name so she knew how much of a disservice she has done for me. Suntrust in general has been lacking support."
Matt Weavil says"Thieves and con artists. Improperly charge fees left and right. Poor leadership, poor service and an overall abomination of a corporation. Suntrust is a sham of a bank that probably should be shut down by regulators for repeated illegal operations."
Lawndart says"I had my identity stolen during a move, and we quickly discovered this when a checkcashing place called me, suspected fraud. We immediately called the police and called SunTrust to warn them that the ID thief might try to use our bank account information at a different store. This was around lunchtime on Friday. We asked them to lock the account until the police caught the guy (which they did a few days later). The Fraud agent at SunTrust noted this down, but then over the weekend, the thief was able to buy several new phones at AT&T and, according to SunTrust, the fraud department isn't staffed over the weekend, so no one was available to deny the charges when they came through. Luckily, with the police report, we eventually got the money back from SunTrust a few weeks later, but I was amazed that the Fraud department had no way to automatically stop the charges coming in to a compromised account."
Max Zitney says"From the paperwork it takes to open an account to how the app works. Everything is outdated and the processes are slow. When opening a business account there is a ton of friction to try to get the information you need to see the transactions. The overall problem is that not everyone at the company is on the same page. From the local rep to the people that you talk to online, no one knows the standard procedures to resolve a problem. They need to work on customer experience if they want to compete with the big dogs like Chase."
Victor Ros says"Good perks and options but an ordeal to add or remove someone from account. Some local banks offer good service, others are awful. Lots of pop-up internal ads each time accessing online. Some settings modifications are not userfriendly."
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